HOSPITAL MANAGEMENT SYSTEM WITH CHATBOT

Abstract

Through chatbots one can communicate with text or voice interface and get reply through artificial
intelligence. Typically, a chat bot will communicate with a real person. Chat bots are used in applications such
as ecommerce customer service, call centres and Internet gaming. Chatbots are programs built to automatically
engage with received messages. Chatbots can be programmed to respond the same way each time, to respond
differently to messages containing certain keywords and even to use machine learning to adapt their responses
to fit the situation. A developing number of hospitals, nursing homes, and even private centres, presently utilize
online Chatbots for human services on their sites. These bots connect with potential patients visiting the site,
helping them discover specialists, booking their appointments, and getting them access to the correct treatment.
In any case, the utilization of artificial intelligence in an industry where individuals’ lives could be in question,
still starts misgivings in individuals. It brings up issues about whether the task mentioned above ought to be
assigned to human staff. This healthcare chatbot system will help hospitals to provide healthcare support online
24 x 7, it answers deep as well as general questions. It also helps to generate leads and automatically delivers the
information of leads to sales. By asking the questions in series it helps patients by guiding what exactly he/she is
looking.